Skip to content
Tens of thousands of emergency patients waited nearly an hour and a half for ambulances

Press release -

Tens of thousands of emergency patients waited nearly an hour and a half for ambulances

More than 38,000 people who called 999 in January 2022 waited at least nearly one and a half hours for an ambulance with an emergency condition such as stroke, today’s (10.02.22) figures show.

Today’s data release from NHS England shows that the 10% of category 2 (90th centile corresponding to 38,299 incidents) calls to 999 (which include strokes) took over 1 hour and 23 minutes(01:23:35) to arrive in January 2022. The average response time is 38 minutes (00:38:04), over twice the 18 minute response time target.

In the UK, over 100,000 people have a stroke per year and 1.3 million stroke survivors. Most recent data shows that stroke, a sudden brain attack, is fatal for one in eight (13.2%) patients. This is because for every minute a stroke goes untreated, 1.9 million brain cells die. The extra time taken for an ambulance to arrive increases the probability of death or unnecessarily severe disability as a consequence of stroke. The Stroke Association expects stroke mortality to increase this winter with delays in treatment and a possible increase in stroke patients co-presenting with Covid-19; both of which significantly affect chances of patient morbidity.

Around 87% of strokes are caused by a blood clot in the brain. The most widely used treatment, thrombolysis - ‘clot-busting’ drugs - can only be administered within four and a half hours of stroke symptoms starting and get less effective as time goes on. Other treatments, such as mechanical thrombectomy rely on access within a similarly narrow timescale from onset of symptoms.

Juliet Bouverie OBE, Chief Executive of the Stroke Association, said: “I am seriously concerned that this crisis situation for the ambulance service could have life-threatening consequences for stroke patients. We know that time lost is brain lost, because when you’re having a stroke, over 1.9 million brain cells die every minute. Although there has been an improvement this month, this data shows that ambulance delays are still are still worryingly long.

“Over the past few years, ambulance delays have slowly increased and the times taken for stroke patients to get appropriate treatments has crept up too. This has been an increasing danger for many years, but now we see an unprecedented leap in ambulance response times. I am worried that this severely threatens the lives and recoveries of stroke patients. Ambulance delays means delayed or missed chances for treatment, which cause avoidable disability and even death for some stroke patients.

“We recognise and applaud the hard work of ambulance call handlers, paramedics and stroke clinicians. They've made great progress in reducing time to emergency treatment when a stroke patient arrives at hospital. But these gains are being squandered by systemic challenges that mean ambulances are not getting patients to hospital in the window that allows for life-saving and life-changing treatment. We're also concerned that some patients are being advised to make their own way to hospital which is scary and often not appropriate.

“Long ambulance delays are a symptom of a system which is failing. This is a problem across the whole health and social care system, which fails to get people in, through and out of hospital.

“This cannot be solved overnight and won’t recover this winter.

“The best thing you can do to help you or a loved one have the best chance of survival and recovery from stroke is to raise the alarm as soon as possible. The FAST message is now more important than ever. Make sure everyone you know and love calls 999 as soon as they see any of the signs of stroke. Calling 999 quickly is still important because it lines up getting scanned and seen by a stroke specialist as soon as possible when you arrive at hospital.”

Category 2

Response times

Ambulance Service

Count of Incidents

Total (hours)

Mean (min:sec)

90th centile (hour:min:sec)

England

382,994

242,978

38:04

01:23:35

East Midlands

36,908

23,883

38:50

01:23:24

East of England

41,556

31,969

46:09

01:40:17

Isle of Wight

988

358

21:43

00:43:47

London

56,824

33,068

34:55

01:17:42

North East

19,518

10,202

31:22

01:06:35

North West

46,149

33,543

43:37

01:41:35

South Central

25,010

9,575

22:58

00:45:47

South East Coast

32,766

15,479

28:21

00:56:54

South Western

39,082

37,403

57:25

02:08:19

West Midlands

47,465

27,472

34:44

01:16:10

Yorkshire

36,718

20,026

32:43

01:13:03

Data: https://www.england.nhs.uk/statistics/statistical-work-areas/ambulance-quality-indicators/ambulance-quality-indicators-data-2021-22/

Related links

Topics

Categories


  • Stroke strikes every five minutes in the UK and it changes lives in an instant.
  • The Stroke Association is a charity working across the UK to support people to rebuild their lives after stroke. We believe that everyone deserves to live the best life they can after stroke. From local support services and groups, to online information and support, anyone affected by stroke can visit stroke.org.uk or call our dedicated Stroke Helpline on 0303 3033 100 to find out about support available locally.
  • Our specialist support, research and campaigning are only possible with the courage and determination of the stroke community and the generosity of our supporters. With more donations and support, we can help rebuild even more lives.
  • You can follow us on Twitter, Facebook and Instagram.

Contacts

Angela Macleod

Angela Macleod

Press contact Communications Officer Scotland press and Stroke Association research communications 0131 555 7244
Laura Thomas

Laura Thomas

Press contact Communications Officer Wales 07776508594
Ken Scott

Ken Scott

Press contact Press Officer North of England and Midlands 0115 778 8429
Daisy Dighton

Daisy Dighton

Press contact Press Officer London and East of England 02079401358
Martin Oxley

Martin Oxley

Press contact Press Officer South of England 07776 508 646
Vicki Hall

Vicki Hall

Press contact PR Manager Fundraising and local services 0161 742 7478
Scott Weddell

Scott Weddell

Press contact PR Manager Stroke policy, research and Northern Ireland 02075661528
Katie Padfield

Katie Padfield

Press contact Head of PR & Media This team is not responsible for booking marketing materials or advertising
Out of hours contact

Out of hours contact

Press contact Media queries 07799 436008
Kate Asselman

Kate Asselman

Press contact Artist Liaison Lead 07540 518022
Tell us your story

Tell us your story

Press contact 07799 436008